Our Terms & Conditions

1 SCOPE

1.1 These Terms and Conditions apply to contracts for the rental of apartments/rooms for accommodation, as well as all additional services and deliveries provided to the guest in this context (“Boutique Hotel Accommodation Contract”). The term “Boutique Hotel Accommodation Contract” encompasses and replaces the following terms: accommodation contract, guest accommodation contract, boutique hotel contract, boutique hotel room contract.

1.2 Subletting or re-renting the provided apartments/rooms, or using them for purposes other than accommodation, requires prior written consent from the boutique hotel. Section 540(1) sentence 2 of the German Civil Code (BGB) is excluded insofar as the guest is not a consumer.

1.3 General terms and conditions of the guest only apply if explicitly agreed in advance.

2 CONTRACT CONCLUSION, PARTIES, LIMITATION

2.1 The parties to the contract are the boutique hotel and the guest. The contract is concluded when the boutique hotel accepts the guest’s application/reservation request. The boutique hotel may confirm the apartment/room booking in writing.

2.2 All claims against the boutique hotel generally expire after one year from the statutory start of the limitation period. Claims for damages expire within five years of knowledge, unless they relate to injury to life, body, health, or freedom. Knowledge-independent claims for damages expire after ten years. These limitation reductions do not apply to claims arising from intentional or grossly negligent breaches of duty by the boutique hotel.

3 SERVICES, PRICES, PAYMENT, SET-OFF

3.1 The boutique hotel is obliged to provide the apartments/rooms booked by the guest and to deliver the agreed services.

3.2 The guest is obliged to pay the prices agreed for the rental of the apartments/rooms and any additional services used. This also applies to services ordered by the guest directly or via the boutique hotel, provided by third parties and paid in advance by the boutique hotel.

3.3 Agreed prices include taxes and local charges applicable at the time of contract conclusion. Local charges that must be paid by the guest according to local law (e.g., tourist tax) are not included. Changes in VAT or local charges after contract conclusion will be reflected in the prices. For contracts with consumers, this applies only if the period between contract conclusion and contract performance exceeds four months.

3.4 The boutique hotel may condition its consent to a subsequent reduction in the number of booked apartments/rooms, services, or duration of stay on an increase in prices.

3.5 Invoices without a due date are payable within ten days of receipt without deduction. The boutique hotel may demand immediate payment of due claims at any time. In case of default, the boutique hotel may charge statutory default interest of currently 8% or 5% above the base rate for transactions with consumers. The hotel reserves the right to prove higher damages.

3.6 At the time of contract conclusion, the boutique hotel may request an appropriate advance payment or security, e.g., a credit card guarantee. Amounts and deadlines may be agreed in writing. Legal provisions for package travel remain unaffected.

3.7 In justified cases, e.g., customer payment default or contract extension, the boutique hotel may request an advance payment or increase of advance payment/security up to the total agreed remuneration until the start of the stay.

3.8 The boutique hotel may also request an appropriate advance payment or security at the beginning or during the stay for existing or future claims if not already provided.

3.9 The guest may only set off or withhold payment against undisputed or legally binding claims against the boutique hotel.

4 CUSTOMER CANCELLATION / NON-USE OF SERVICES (NO-SHOW)

4.1 Cancellation by the guest is only possible if a cancellation right is explicitly agreed in the contract, if a statutory right exists, or if the boutique hotel expressly agrees to terminate the contract. The agreement of a cancellation right and any consent to terminate the contract should be in writing.

4.2 If a free cancellation deadline has been agreed, the guest may cancel free of charge until that deadline. The right expires if not exercised by the agreed date.

4.3 Standard Rate: If a free cancellation right applies to a Standard Rate, the guest may cancel free of charge up to 24 hours before the agreed arrival date (by 23:59 on the day 24 hours prior to arrival).

Example: For an arrival on 10 February, free cancellation is possible until 8 February, 23:59.

4.4 Non-Refundable Rate: For non-refundable bookings, no cancellation right exists. In case of cancellation, no-show, or early departure, 100% of the booked price will be charged.

4.5 If no cancellation right is agreed or it has expired, there is no statutory cancellation or termination right. The boutique hotel retains the right to the agreed remuneration despite non-use. Revenue from re-selling and saved costs will be credited. If rooms are not re-sold, the hotel may apply a flat deduction for saved costs. The guest must pay at least 90% of the agreed price. The guest may prove that the claim did not arise or is lower.

5 CANCELLATION BY THE BOUTIQUE HOTEL

5.1 If a free cancellation period has been agreed, the boutique hotel may also cancel within that period if other requests exist and the guest does not waive their cancellation right within a reasonable timeframe.

5.2 If requested advance payment or security is not provided even after a reasonable deadline, the boutique hotel may cancel.

5.3 The boutique hotel may also cancel for justified reasons, including, but not limited to:

Force majeure or other circumstances beyond the hotel’s control making contract fulfillment impossible;

Misleading booking or failure to disclose essential information, including identity, payment ability, or purpose of stay;

Reasonable suspicion that using the booked service would endanger smooth business operations, safety, or reputation of the hotel;

Illegal purpose or reason for stay;

Breach of clause 1.2.

5.4 Cancellation by the boutique hotel does not entitle the guest to damages.

6 ROOM AVAILABILITY, CHECK-IN & CHECK-OUT

6.1 Guests have no right to specific rooms unless explicitly agreed.

6.2 Rooms are available from 3:00 PM on the arrival date.

6.3 Check-out is by 11:00 AM. Late check-out may incur charges of 50% of the room rate until 6:00 PM, and 90% thereafter. The guest may demonstrate that no or significantly lower costs were incurred.

7 LIABILITY

7.1 The boutique hotel is liable for damages to life, body, or health caused by its fault. Further liability applies for intentional or grossly negligent breaches of duty, or for intentional/faulty violation of contractually typical duties. Any further claims are excluded unless otherwise stated in this section. Guests must take reasonable steps to minimize damage.

7.2 Liability for guest property follows statutory rules. Items exceeding €800 (cash, securities) or €3,500 (other valuables) require a separate storage agreement.

7.3 Wake-up calls, mail, and deliveries are handled with care. Liability applies only in accordance with section 7.1.

8 FINAL PROVISIONS

8.1 Changes or amendments to the contract, acceptance of application, or these Terms and Conditions must be in writing. Unilateral changes or additions by the guest are invalid.

8.2 Place of performance and exclusive jurisdiction – including bill disputes – is Berlin. If one party has no general jurisdiction in Germany, Berlin will be used as jurisdiction.

8.3 German law applies. UN Sales Law and conflict-of-law rules are excluded.

8.4 If any provision of these Terms and Conditions is invalid or void, the remaining provisions remain effective. Otherwise, statutory provisions apply.

As of 2026 Wil7 Boutique Hotel